Despite widespread recognition of the importance of worker safety, gaining consistent buy-in for safety initiatives remains a significant challenge for many safety and operational leaders.
Even with the best intentions and efforts, safety programs too often become temporary “flavors of the month” or are reduced to routine check-the-box activities. As a result, these initiatives frequently fall short of their intended impact.
Over the last decade, my team and I have been fortunate enough to partner with dozens of utilities to successfully implement and sustain soft-tissue injury prevention programs. As we began to identify the common factors shared by our most successful customers, several key themes emerged. This article is intended to s…
Editor’s Note: Incident Prevention readers’ initial reaction to the following article might be, “HIPAA?” You are encouraged to check for yourself, but HIPAA – the Health Insurance Portability and Accountability Act – does not apply to the methodologies the author presents (see www.hhs.gov/hipaa/for-individuals/faq/index.html). Incident Prevention recognizes that the author’s work is a deeper dive into the values of human performance recognition. The information presented can improve training and analysis by properly accommodating individual human characteristics that affect both learning and performance. You are encouraged to read on.
Our work systems are based on neurotypical norms and expectations. Neurotypical workers make up most of …
In the utility industry, workplace safety is of vital importance. Utility workers face numerous hazards daily, from working at heights and handling electrical equipment to operating in confined spaces and dealing with extreme weather conditions.
To ensure the well-being of these essential workers, organizations must adopt a comprehensive approach that addresses both job characteristics and resource availability. By integrating the Job Demands-Control (JDC) model and the Conservation of Resources (COR) theory, utility companies can create a safer and more supportive work environment that empowers their employees and reduces the risk of accidents and injuries.
The JDC Model: Empowering Workers Through Autonomy The JDC model, developed by R…
Active shooter response training for utility professionals is a subject that shouldn’t be ignored. However, few subjects are as challenging or controversial.
For decades, active shooter response training has been touted as a one-size-fits-all remedy that instills long-lasting, actionable survival skills in one easy application. In reality, off-the-shelf training programs seldom deliver on promises. Training is often poorly delivered cookie-cutter sessions that focus on the wrong messaging and outcomes. Active shooter response programs are fraught with complications and issues that, if left unresolved, can make the training more of a hazard than a help.
You may think, “OK, so let’s just skip the training.” Sorry, but that’s not the answer…
While leading a recent workshop at a client location, the introductions began by individually discussing how incidents at work have affected us. One story shared left an impact on all in attendance.
Fifteen years ago, an employee suffered what at the time seemed like a simple and small fracture to their leg after a fall. What resulted was a total of 12 surgeries, and the employee’s wife became addicted to the opioids he was prescribed. Tragically, she passed away due to her addiction. Workplace injuries and incidents can have far-reaching consequences that extend beyond the immediate physical harm suffered by an employee.
The collateral damage resulting from such incidents can significantly impact various aspects of an organization and t…
The roar of diesel engines fills the midnight air as a crew of linemen prepares to depart for a critical repair job. Their trucks are loaded with tools and equipment, ready to tackle a downed power line that lies miles away. But before they hit the open road, there’s one crucial hurdle to clear: ensuring that their vehicles and the way they operate them comply with U.S. Department of Transportation (DOT) regulations.
Electric utility providers operate a complex network of vehicles, from bucket trucks scaling towering heights to service vans navigating city streets. Each vehicle plays a vital role in ensuring a reliable flow of electricity. However, these workhorses on wheels also pose potential safety risks if they are not operated and m…
Gray wave. Silver tsunami. Population aging.
We’ve all heard the names and metaphors, and experts have talked about the phenomenon for years. In 2024, it’s truly upon us: The population, both in the United States and abroad, is getting older, with major implications for the workforce and how employers manage it.
But these descriptors don’t capture the full reality of the situation. Today’s workforce, which is older on average than in previous decades, is also more diverse than ever, including members of as many as five generations born across nearly a century. So, while researchers have anticipated the aging phenomenon for many years, employers – and their safety leaders in particular – now must deal with the broader issue of a truly mul…
Does your organization have the capacity to achieve sustainable excellence in safety performance and culture?
For excellence to become a reality in any important area of operations, especially safety, there are five vital capacities that organizations must develop, monitor and synergize to adapt and thrive in a fast-paced and ever-changing world: system, leadership, engagement, cultural and strategic. Based on extensive cross-industry research and decades of experience leading change in all major industries, this article introduces the model titled “Five Core Capacities for Sustainable Safety Excellence.”
System Capacity to Prevent and Recover For a long time, safety efforts primarily focused on preventing unwanted events and gave little…
I don’t talk about myself a lot – I listen. I developed this skill after taking on a leadership position with a utility contractor in an industry I knew nothing about.
My work history prior to this role included management in pretty much every industry except utilities. In each of my previous jobs, I strived to learn and advance from an entry-level position. In this new position, I no longer had the advantage of knowing how the company ran from the ground up; I had to trust and depend on others to help me. It did not take me long to realize that safety is the most important priority in this industry. Lack of attention to the detail of safety can kill a lineworker and damage a company beyond repair. So, while you could say our company’s j…
In a recent workshop with a client in southeast Louisiana, a breakout session reached a tipping point. The rhythmic flow of dialogue among the seven supervisors in the group found an unscripted but purposeful path of its own. The task given to the group involved identifying at-risk behaviors or shortcuts likely to occur in their work environment. Participants were also asked to discuss motives for the identified behaviors and strategies for shifting perspectives regarding them. The intent of the three-part exercise, which was deliberately constructed to achieve the resulting outcome, was to pull information from the collective experiences of those in the session needed to improve operational safety. My role in the process wasn’t to instr…
Over the past few years, much has been written and discussed about the role of environmental, social and governance, commonly referred to as ESG. Investors and customers are increasingly applying these nonfinancial factors as part of their analysis process to identify material risks and growth opportunities in the companies they decide to invest in. According to research from the Weinreb Group, in publicly held U.S. companies, the position described as chief sustainability officer has grown from 29 such officers in 2011 to 183 in 2023 (see https://weinrebgroup.com/2023-cso-report-press-release/). These are roles that typically sit in the C-suite of a company and have direct strategic decision-making responsibilities.
Many health and safe…
In the northern latitudes, Mother Nature is deeply vested in a cycle of pattern disruption. The four seasons change the ecosystems and habitats. As the seasons shift in New York, the lake that I live on moves from a warm thermocline with colder layers on the bottom and warmer water on top to the opposite. In the coldest months, the top of the lake freezes entirely. The ground freezes, too, while the monarch butterflies leave and many of the birds fly south.
But even those pattern disruptions – the four seasons – become a rhythm, an expected ritual during which we trade lawnmowers for snowblowers and put away the outdoor furniture, only to reverse those actions when the weather becomes warm once again.
You may already know that the human …
“Safety and innovation are one and the same.”
That was among the opening remarks delivered by San Diego Gas & Electric personnel during the recent Safety Innovation Tour held at the utility’s Skills Training Center in the Serra Mesa neighborhood of the city.
And certainly, SDG&E continues to focus on thinking and moving forward in ways that will help to bolster the safety of both their workers and the public. That was apparent throughout the tour – a highlight of the most recent iP Utility Safety Conference & Expo (https://utilitysafetyconference.com) – during which nearly 100 conference attendees visited various stations at the training center intended to educate them about the cutting-edge facility and SDG&E’s public sa…
A health and safety plan, or HASP, can be a valuable project management tool. It is a working document intended to help prevent workplace injuries, illnesses and deaths, as well as equipment and facility damage, by detailing the tasks involved in a project, identifying the project’s specific hazards and describing all mitigation procedures to be implemented.
In this article, we will review some of the most important sections to be included in a HASP: hazard identification and controls; the general project work plan; emergency response; incident reporting; communications; regulatory compliance; and technical safety requirements.
Hazard Identification and Controls A good HASP will identify the project’s personnel – including the project ma…
When was the last time your organization discussed or highlighted the importance of the employee in charge (EIC)? The EIC has the responsibility to ensure job site success, so it is one of the most important job functions within your company. And because electric power workers perform jobs with extremely high-risk hazards that require successful planning and execution, organizations must assess whether they have equipped employees with the knowledge, skills, tools, responsibility and accountability required to successfully implement EIC duties.
The electric power industry continues to experience serious injuries and fatalities (SIFs). Many times, organizations plan work as imagined, but the actual work that must be performed can turn out…
Protection from direct current (DC) arcs is the latest trend in electrical safety. The growth of commercial and personal electric vehicles (EVs), photovoltaics (PVs), battery backups and grid storage systems makes refreshers necessary. This article introduces some of the DC fundamentals so that end users can build on these concepts to optimize existing electrical safety programs. It will explain the various DC sources, hazards, applicable safety standards and protection strategies.
Direct Current Sources DC is produced from PVs or solar panels, batteries and smart power electronic devices known as DC converters. The converters utilize semiconductor devices for rapid smart switching of alternating current (AC) using intelligent circuit co…
In an ever-evolving world, technological advancements have the potential to transform industries and revolutionize the way we approach safety. Among the many emerging applications of artificial intelligence (AI), one particular use case stands out: the ability to listen to and analyze tens of thousands of daily tailboard conversations to determine their effectiveness in achieving desired outcomes.
Consider this example: A prominent utility company in the Southeast conducts thousands of tailboard meetings every day, recording these vital planning discussions through a simple video application. The challenge arises when attempting to manually review and evaluate the vast volume of these conversations. The sheer magnitude renders human effo…
Most of us never plan for an accident to occur on the job site, and there is no way we can know how an individual or crew will respond to the trauma of seeing a teammate injured or killed.
That’s something I learned when my crew watched me take the combined induction from two energized 500,000-volt circuits for roughly 30 seconds. The incident tested the crew’s emergency preparedness, and in my opinion, we could have done better. Yes, I survived. But the choices made after my high-voltage contact could have proven deadly had my injuries been more significant.
Some Background On the morning of my incident, during the pre-job briefing, my crew members and I discussed our emergency action plan. Part of the plan was to utilize the contract h…
Given the predictable nature of hazards, how and why do incidents occur? Think about this: If I know the winning numbers ahead of a lottery drawing, it’s simple for me to be 100% successful at winning the lottery money. So, if we know how hazards are going to act and how they cause harm, why aren’t we 100% successful at safety? It’s because we don’t fully grasp and utilize the Art of Safety, or how and why you must understand, lead, develop and protect people.
That’s why I wrote the book “Frontline Incident Prevention – The Hurdle: Innovative and Practical Insights on the Art of Safety” and why I am focusing my 2023 Incident Prevention articles – and their corresponding free webinars – on the Art of Safety. So, let’s get started and dis…
People have finally discovered one of the best unkept secrets in America: Our utility systems can be attacked, and it doesn’t take military tacticians to pull it off.
Activists have recently renewed calls for more attacks that disrupt essential utility services and create chaos. Previously, terrorist groups focused on disabling the bulk power grid by attacking assets such as Pacific Gas & Electric’s Metcalf transmission substation. Now, their target list has grown to include distribution substations and the critical infrastructure of small and midsized utilities. This new strategy aims to inspire harassing attacks on lower-tier infrastructure assets across the U.S. The purpose of these attacks is to create widespread disruptions of e…
