Frontline Fundamentals Archive



Improving Job Briefings

Enhanced briefings can lead to greater customer satisfaction, productivity, quality, safety and system reliance.

The Safety Paradox: My Day at the Safety Conference

Here’s a hypothetical and exaggerated scenario about a day I spent attending a safety conference (the iP Utility Safety Conference & Expo, of course!). It begins with me watching a safety glove demonstration. I watch a person put on a glove, crush a wine glass, stab themselves in the hand with a needle and run […]

How Common is Common Sense?

How did you learn that a stovetop could be hot and burn you? Some would say that’s common sense, that human beings have an innate awareness of hazards, yet I’m guessing many of you learned the hard way – by touching a hot stove. What about brushing your teeth? Have you ever hurt yourself doing […]

Hazards Do Not Discriminate – Nor Should We

Hazards do not discriminate – nor should we. We do not necessarily have to like each other to work safely, but we do have to maintain professional working relationships based on mutual appreciation, caring, respect and trust. Picture this: It’s January 25, 2021. At 9:15 a.m., Curtis, who is working his second day on the […]

Assessments: Highlights and Implementation

If you have seen the movie “Kung Fu Panda,” you probably remember the powerful and inspiring moment when Po comes to the realization that there is no secret ingredient – it’s just him. He was all but unbeatable after that. Sometimes I also think about the secret sauce Michael Jordan gave his team at halftime […]

Emotional Intelligence: Perceive and Apply Emotions in Yourself and Others

“Anyone can become angry. That is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way – that is not easy.” -Aristotle From an early age, many of us were taught that there are bad words we shouldn’t use. […]

Decision Making: Make Balanced Decisions and Avoid Biases

Do good decisions exist? Think about that question for a moment and allow me to explain the intent and purpose of this article. In these pages, I will take the position that good decisions do exist, but people define “good” differently, and that definition changes based on circumstances. That has huge implications for leadership and […]
Web Motivators Word Matrix

Motivators: To Improve Performance, Understand What Drives Your Behavior

So far in this six-part series, we’ve talked about learning styles and the DISC assessment. In this third installment, we’re going to dive into motivators, including an assessment you can take to determine your own personal motivators. Greater self-awareness typically leads to greater personal and professional success. Self-aware people understand what their motivators are and […]

Behavioral Profiles: Use DISC to Predict and Adapt

Over the years, I have taught or sat through training sessions with thousands of people. Based on my experiences, I can unequivocally state that personality and leadership styles are the training topics that generate the most excitement and discussion among trainees, and the ones that inspire the most aha moments. Relatedly, the DISC profile is […]

Learning Styles: Implications for a Trainer

When we talk about leadership and human performance, something we stress is that people are equal but never the same. That’s true for how we behave, what motivates us, how we interact with others and what we will do in specific situations. A tenet of leadership is that your leadership style should be based on […]

Frontline Fundamentals: Lead to Win Highlights and Implementation

This article wraps up our “Lead to Win” leadership series. In this series, and during the associated webinars, we have discussed characteristics of effective leaders – both who they are and what they do, challenges leaders commonly face, and how to improve your leadership skills and maximize your effectiveness as a leader. The remainder of […]
Chart

Frontline Fundamentals: Leadership Styles and the Art of Flexecution

This series of articles began with “Developing a Complete Definition of Leadership” (see https://incident-prevention.com/ip-articles/frontline-fundamentals-developing-a-complete-definition), in which I defined leadership as influence and discussed how the measure of a leader is the performance of their team. We also talked about the fact that many leaders in our industry came up through the ranks in a culture […]

Frontline Fundamentals: Coaching and Feedback that Maximize Performance

When I think of the truly great leaders I have had in my life and career, there is one common characteristic they share: the ability to effectively provide coaching and feedback with the primary goal of improving performance and the secondary goal of making me and the team better. Coaching and providing feedback are essential […]

Frontline Fundamentals: Valuing Your Team and Developing Relationships

Developing relationships is a huge topic, especially in today’s world of generational differences, cultural sensitivities, political divisions, and a general us-versus-them attitude between organizations, leadership, and frontline workers. It starts with how you onboard new employees and encompasses everything from conflict resolution to codes of conduct. While relationships often are overlooked or ignored, they may […]
MAY webinar

Frontline Fundamentals: Stop Telling and Start Communicating

My son once told me, “Daddy, I’m an excellent listener. You’re a bad talker.” I won’t get into the details of what started that conversation, but I will say this, he was right. He did exactly what I told him to do, which was nowhere near what I wanted him to do. I didn’t communicate […]
March2019 webinar

Frontline Fundamentals: Developing a Complete Definition of Leadership

Our industry is under a lot of pressure. There is the ever-increasing pressure to keep the lights on and rates down by performing work efficiently and safely. To do more with less. Adding to the pressure is an aging workforce, high levels of turnover, and changes in workforce demographics – such as generational differences – […]
jan 2019 webinar

Frontline Fundamentals: Human Performance Implementation

For all of 2018, this column and its associated webinars have focused on human performance (HP). I have thoroughly enjoyed and learned a lot from the guest speakers who participated in the webinars, as well as the readers and webinar participants (you) who have been engaged, shared their experiences, and asked intelligent and challenging questions. […]
nov 2018 webinar

Frontline Fundamentals: HP Principle Five: “Why” Works

Frequently I am asked about the qualifications of a safety professional, what makes a good leader and what it takes to work safely. My answer to each question is the same – you must get really good at asking and understanding “why.” At a minimum, you must ask and understand why rules, procedures and work […]

Frontline Fundamentals: HP Principle Four: People Influence Each Other

“That night in the city, when you thought I was the Special, and you said I was talented, and important … That was the first time anyone had ever really told me that, and it made me want do everything I could to be the guy that you were talking about.” -Emmet in “The LEGO […]

Frontline Fundamentals: HP Principle Three: You Cannot Outperform Your Organization

What happens to a saltwater fish if we put it in fresh water? No matter what that fish does, no matter how well it can swim, no matter how strong it is and no matter how hard it tries, it cannot survive because we put it in the wrong environment. When it comes to human […]
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