Leadership Development Archive



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A Lineworker’s Three Safety Superpowers

Workplace safety requires each of us to do our part to keep ourselves and our co-workers free from injury and illness. To meet this goal, we must understand the tools we have and know how to use them. Let’s look at a lineman’s life, for example. He can climb poles, float through the air in […]
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Creating a Culture of Safety Through Elite Leadership

Leaders play a pivotal role in creating a safe work environment that brings out the best in their people and produces quality results. And this doesn’t just mean leaders at the top but at every level of the organization. Leadership isn’t a difference maker – it is the difference maker.
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Lessons Learned from the Tenerife Airport Disaster

On March 27, 1977, two 747 passenger jets crashed on a runway on the Spanish island of Tenerife, killing 583 people. It remains one of the worst disasters in aviation history.
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Human Error and Organizational Resilience

From 1980 through 2010, safety performance emphasis was on accident prevention through the application of controls. We learned about the hierarchy of controls (elimination, substitution, engineering controls, administrative controls and personal protective equipment) and the multiple barrier principle (use several controls in case one or two fail so there will always be something to protect […]
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Collaborating for Safety

One of the most vital responsibilities a utility fleet has to its customers – which typically include operators, field management and corporate management – is to provide vehicles and equipment that meet operational and corporate objectives. Those objectives also must be met without compromising the safety of the operators, other workers or the general public. […]
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The Antidote to Complacency and Familiarity

Safety managers know that when an employee has done a particular task many times, that individual can become so familiar with the action that they no longer have to pay close attention while performing the work. As they become complacent in their ability to successfully complete the task, the risk of accident increases. But familiarity […]
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Is a Better Job Brief Possible?

If you have studied human performance or read Incident Prevention magazine regularly in recent years, you know that human beings are affected by a variety of cognitive biases. And if you’ve been in the electric utility industry for even a short while, you know that the job brief is hailed as a key to a […]
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Building and Delivering Effective Safety Courses

At some point, you most likely have heard a co-worker say, “Alright, it’s time for the safety meeting.” Immediately after that, you typically have heard grumbling from other co-workers who were not looking forward to a meeting they believed would be slow and painful. If you’re a safety trainer, you’re probably somewhat familiar with this […]
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Exploring Human Judgment and Its Impact on Safety

As a human being, you depend on your own good judgment and the good judgment of others in everything you do. For example, in order to avoid an accident, you depend on your good judgment and driving skill as well as those of the driver in the car approaching you. To create and maintain a […]
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Using Simulators to Standardize Utility Operator Training

The Missouri Valley Line Constructors Apprenticeship and Training Program has supplied a steady stream of qualified workers to the electrical industry of the American Midwest since the mid-1960s. Operating out of seven locations in Iowa, Minnesota, Missouri, Nebraska, North Dakota, South Dakota and Wisconsin, Missouri Valley Line Constructors has approximately 600 apprentices enrolled in the […]
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Feedback and Accountability in the Disciplinary Process

Disciplining employees is always a tough task to handle, so it’s not surprising that many leaders and employees have a fear of the disciplinary process. However, discipline is a necessary part of business. That’s because sometimes, despite people’s best intentions, course correction must occur. As leaders who are tasked with doling out discipline, we should […]
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How to Build a High-Performing Team

| Bob McCall |
I’m really excited to be writing this article for my utility family. I enjoyed all 33 of my years working in the industry. Now, as a leadership consultant, I have the privilege of using my knowledge, experience and passion to help the utility industry improve. My goal is to provide you with proven tools that […]
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Microlearning: Another Critical Piece of the Employee Training Puzzle

Few people involved in helping others learn new skills suggest that doing so is easy. In the electric utility industry – or any industry, for that matter – training typically ranges from the informal, on-the-job variety to more formal classroom-type training. The results from each continue to be mixed. In the past 10 to 15 […]

Frontline Fundamentals: HP Principle Four: People Influence Each Other

“That night in the city, when you thought I was the Special, and you said I was talented, and important … That was the first time anyone had ever really told me that, and it made me want do everything I could to be the guy that you were talking about.” -Emmet in “The LEGO […]
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Solving the Safety Culture Puzzle

Have you ever thought about the similarities between solving a puzzle and transforming a safety culture? For one thing, the challenges of solving a puzzle – no matter if it’s a jigsaw puzzle, a Rubik’s Cube, a riddle or a maze – range from simple to difficult, just as the challenges of a safety culture […]

Frontline Fundamentals: HP Principle Three: You Cannot Outperform Your Organization

What happens to a saltwater fish if we put it in fresh water? No matter what that fish does, no matter how well it can swim, no matter how strong it is and no matter how hard it tries, it cannot survive because we put it in the wrong environment. When it comes to human […]
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Overcoming the Effects of Short-Service Employees

“Are you calling his family, or do you want me to?” the superintendent asked. The project safety manager replied, “I’ll call his emergency contact after I find out where the ambulance is heading. Can you call the division manager and give her an update?” The superintendent shook his head as he surveyed the scene and […]
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Frontline Fundamentals: HP Principle Two: Your Crystal Ball

I have fond memories of G.I. Joe. When I was a kid, I played with the toys and watched the cartoons. I sang along with the theme song and was ready to say “knowing is half the battle” in unison with the hero at the end of each episode, after Cobra had been defeated. The […]

Frontline Fundamentals: HP Principle One: People Screw Up

The first principle of human performance (HP) is that people are fallible and even the best make mistakes, or in simpler terms, people screw up. How error-prone are we? Studies vary, but for our purposes, we will use an average of five mistakes per hour. That’s a lot of mistakes, and a scary thing to […]

Avoiding the Silent Danger: Three Skills for Improving Your Safety Culture

| Steve Willis |
The other day my oldest son cooked himself a batch of steaming hot Rice-A-Roni. He didn’t even wait until he’d found a place to sit before the first spoonful hit his mouth. And I’m guessing the deliciousness overpowered his cognitive abilities because he then staggered into the TV room and plopped down on one of […]
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