Does Positive Feedback Improve Safety?
Our client is an international utility company with more than 10,000 employees that provides electric and natural gas to 20 million U.S. customers. Their vision is to achieve a generative safety culture in which both employees and leaders are actively engaged. Characteristics of a generative safety culture include proactively resolving issues, focusing on leading indicators, and welcoming bad news as an opportunity for improvement, not for implementing discipline.
The company is well on their way to that destination, and it’s due in no small part to their employees’ dedication to their jobs,...