Tag: Safety Management

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The Biological Basis of Complacency

The adverse effects of complacency in the workplace have long been an ongoing source of concern in the safety community. What is not agreed upon is the reason for this problem. In my own experience, I have noticed that safety professionals use the term “complacency” in different ways to refer to different kinds of events.

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Leading Change Through Faith, Hope and Tough Love: Part II

As we discovered in the first part of this two-part series (see https://incident-prevention.com/blog/leading-change-through-faith-hope-and-tough-love-part-i), people are fallible, sometimes lessons aren’t learned, and improvements aren’t always made. This can leave leaders and team members feeling frustrated or apathetic because they don’t know how to right the ship. The simple truth is that your team should be able to succeed today and learn what they need to improve tomorrow. The simple solution is to speak from vision through faith and hope, and lead with tough love. However, simple rarely...

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Leading Change Through Faith, Hope and Tough Love: Part I

The operations director stood before his direct reports, boiling over with anger. “Here we are again!” he said. “Still plagued with the same production, quality and safety issues – problems that we’ve cussed, discussed and created improvement plans for over and over again. I don’t know what’s wrong with you and your people, but we’re going to get to the bottom of this right now. To be brutally honest, I’m not sure that everyone in this room will still have a job next month if you don’t start implementing the changes that will get us different results. So, who wants to kick off this meeting...

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Line and Substation Insulator Refresher

Years ago, a rare event happened in the service area of the company I was working for at the time. Sea fog had rolled in and blanketed most of the system along the coastline where the generation was located. It contaminated the insulators and tripped major circuits everywhere. All of the substation and line crews worked hard to clean the insulators and get the system restored.

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Safe Transportation of Leaking Transformers

“Back in the day, we put leaking pots in a trash bag, and we were good to go!” For hundreds of Incident Prevention readers, that remark isn’t totally unheard of. And in reality, it’s not far off from what some do when leaking transformers are transported or stored prior to reclamation or disposal. However, that will not save a utility from the fines and reclamation actions it could face if transportation or environmental regulatory authorities get involved. Utilities fall under numerous environmental regulations, including the Toxic Substances Control Act of 1976. Since the 1970s, public demand...

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The Hierarchy of Incidents and Learning: Part II

The contractor’s executive team sat across the table from the client’s construction leadership. It was the client’s director who spoke first. “Let’s ensure everyone is on the same page,” he said. “Over the past six months, you’ve had numerous quality, production and schedule issues, an environmental noncompliance, two injuries and a utility contact that caused a 3,500-customer outage for over six hours. All of this has almost crippled three projects that we trusted you with, and we need to know how all this happened and what you are going to do about it.” The contractor’s president looked up...

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The Hierarchy of Incidents and Learning: Part I

You just want to do the job right and go home unharmed today, but things don’t always go as planned, incidents happen, and the lessons your team learns don’t always change the way you’ll do the job tomorrow. This can leave you feeling frustrated and helpless to improve the things that keep your team from reaching its full potential. You deserve a framework that allows you to continuously improve your operations and team morale. In this two-part article, we’ll use the hierarchy of incidents and learning to identify and rank the different parts of an incident. As we work through all six levels...

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