Developing relationships is a huge topic, especially in today’s world of generational differences, cultural sensitivities, political divisions, and a general us-versus-them attitude between organizations, leadership, and frontline workers. It starts with how you onboard new employees and encompasses everything from conflict resolution to codes of conduct. While relationships often are overlooked or ignored, they may be the most influencing factor in the success of your team.
Let me tell you about an experience I had that infuriated me. It’s probably the angriest I have been in my professional life. A trainer was about to go into a crane certification preparation course. Right before he walked into the room, he looked at me and said, “None of these guys are going to pass. They’re all too stupid to do the math.” I’ll spare you the details, but I will tell you that quite a few of them passed. What’s important is how this exemplifies the value – or lack thereof – that leaders place on their teams.