Tag: Frontline Fundamentals

From My Bookshelf to Yours: ‘The 7 Habits of Highly Effective People’

Understanding, developing and applying these habits enable us to better respond to stimuli, making us more effective people. I am excited to tell you that Utility Business Media Inc. recently published “Frontline Leadership: The Hurdle,” a book that I wrote. During the research and writing process, I read a lot of books and want to share some highlights from a few of my favorites. This article will focus on “The 7 Habits of Highly Effective People,” the bestselling book authored by Stephen R. Covey. I hope that you find the article useful, and I hope it inspires you to read both Covey’s book...

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9 Safety Axioms You Need to Know

Safety works with just the nuts and bolts, but not as well as it will if you apply these nine axioms. Too often we focus so much on the nuts and bolts of safety (e.g., grounding procedures, Ohm’s law, work methods for a pole-top rescue) that we lose sight of the big picture. There’s no doubt the nuts and bolts are important, but they lose value if we don’t understand and apply the following nine safety axioms. 1. Safety must be led. There is a video clip of Mike Rowe interviewing a crab boat captain from the TV show “Deadliest Catch.” During the interview, the captain said, “My job is to get...

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Improving Job Briefings

Someone I hold in high regard once said to me, “David, if we can improve our job briefings, we will reduce our injuries by 60%.” I had some hesitation about his statement at the time, and to this day I am not sure I agree with that percentage. But I decidedly do know this: improving job briefings improves safety. I also know that the topic of improving job briefings arises at virtually every education event I am a part of and in conversations regarding almost every incident I’ve heard about. So, what can we do to improve job briefings? For starters, it takes confidence and competence to conduct...

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The Safety Paradox: My Day at the Safety Conference

Here’s a hypothetical and exaggerated scenario about a day I spent attending a safety conference (the iP Utility Safety Conference & Expo, of course!). It begins with me watching a safety glove demonstration. I watch a person put on a glove, crush a wine glass, stab themselves in the hand with a needle and run a sharp knife across their fingers, all without getting hurt. Their hands are invincible, and once I get my hands in those gloves, mine will be, too! Skinning wire with my knife just got a lot safer. Then my phone rings. It’s my wife. There is a slight chance of snow tonight at home,...

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How Common is Common Sense?

How did you learn that a stovetop could be hot and burn you? Some would say that’s common sense, that human beings have an innate awareness of hazards, yet I’m guessing many of you learned the hard way – by touching a hot stove. What about brushing your teeth? Have you ever hurt yourself doing that? When was the last time you locked your keys in your vehicle or slipped on a patch of ice? Have you ever run into a stationary object while driving? If you have common sense, none of these things should ever happen, right? Yet they do. And decidedly, if we all have common sense, it should be impossible...

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Hazards Do Not Discriminate – Nor Should We

Hazards do not discriminate – nor should we. We do not necessarily have to like each other to work safely, but we do have to maintain professional working relationships based on mutual appreciation, caring, respect and trust. Picture this: It’s January 25, 2021. At 9:15 a.m., Curtis, who is working his second day on the job, expresses concern that the outriggers on a crane are not properly cribbed. Carla, the site supervisor, tells Rich, the certified operator, to exit the crane and join her, Curtis and Becky, a signalwoman, for a discussion about the concern. At 9:20 a.m., the crane overturns,...

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Assessments: Highlights and Implementation

If you have seen the movie “Kung Fu Panda,” you probably remember the powerful and inspiring moment when Po comes to the realization that there is no secret ingredient – it’s just him. He was all but unbeatable after that. Sometimes I also think about the secret sauce Michael Jordan gave his team at halftime in the movie “Space Jam,” so they could come back and defeat the Monstars. But while we long for secret ingredients, magic sauces and silver bullets, the reality is that our jobs and lives are complex, with ever-changing roles and no exact road maps. Perhaps, in addition to Po’s wisdom,...

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Emotional Intelligence: Perceive and Apply Emotions in Yourself and Others

“Anyone can become angry. That is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way – that is not easy.” -Aristotle From an early age, many of us were taught that there are bad words we shouldn’t use. I won’t provide any examples here, but I suspect most readers know which words I’m referring to. In our industry, there are other “bad” words that we have learned we should avoid at all costs – because they are perceived to show signs of weakness. These words include “feelings,” “relationships,” “emotions” and “caring.” My...

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Decision Making: Make Balanced Decisions and Avoid Biases

Do good decisions exist? Think about that question for a moment and allow me to explain the intent and purpose of this article. In these pages, I will take the position that good decisions do exist, but people define “good” differently, and that definition changes based on circumstances. That has huge implications for leadership and safety. Take a look at the following questions. What decisions would you make? I can guarantee that some of you have disagreed with family members or friends about these very same topics. When it comes to certain decisions, we have strong opinions; with others, we...

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