As Jim, the owner of the company, walked the job site with the head of safety and quality, he said, “You know, we’ve made big gains in safety, quality and production, even as we’ve grown over 200% the past couple of years, but things have plateaued, and I don’t know what to do.”
This may sound familiar, or maybe you’re on the other end of the spectrum – it seems that you are headed down the wrong path or perhaps have even hit rock bottom. The solution to both problems is the same: ask these four questions.
Question 1: What’s Good?
We want to double down on the good. We want to figure out...