Author: Jesse Hardy, CSP, CIT, CUSP

Strategies to Handle Workplace Conflict

“Jack, the people issues are just getting to be too much,” the foreman said. “If it’s not the landowners and members of the public throwing fits and coming into the work zones, it’s our own people getting into conflicts. At best it’s a distraction that steals our focus, and at it’s worst it becomes violent.” The superintendent replied to the foreman, “I hear you, Billy. Let’s come up with a plan on how to deal with this.” Three Important Questions In this month’s Tailgate, we’re going to review answers to three important questions related to workplace conflict and violence, and then we’ll look...

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Avoid Injury When Lifting and Moving Objects

The foreman looked up and asked, “Jim, how are you feeling today?” Jim limped over and replied, “I’ll be OK, my back just goes out on me from time to time. I hurt it in my 20s, and it’s never been the same since. It comes and goes.” The foreman agreed, “Yeah, we always lifted way too much far too often back then. I wish we could go back in time and change that.

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Leading Change Through Faith, Hope and Tough Love: Part II

As we discovered in the first part of this two-part series (see https://incident-prevention.com/blog/leading-change-through-faith-hope-and-tough-love-part-i), people are fallible, sometimes lessons aren’t learned, and improvements aren’t always made. This can leave leaders and team members feeling frustrated or apathetic because they don’t know how to right the ship. The simple truth is that your team should be able to succeed today and learn what they need to improve tomorrow. The simple solution is to speak from vision through faith and hope, and lead with tough love. However, simple rarely...

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Leading Change Through Faith, Hope and Tough Love: Part I

The operations director stood before his direct reports, boiling over with anger. “Here we are again!” he said. “Still plagued with the same production, quality and safety issues – problems that we’ve cussed, discussed and created improvement plans for over and over again. I don’t know what’s wrong with you and your people, but we’re going to get to the bottom of this right now. To be brutally honest, I’m not sure that everyone in this room will still have a job next month if you don’t start implementing the changes that will get us different results. So, who wants to kick off this meeting...

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Drug and Alcohol Awareness on the Job Site

It was a beautiful spring day when the call came in. “Jess, we need you out here. I’ve already called 911. One of the guys just died in the port-a-john. I think it’s an overdose. He’s a young guy who seemed healthy, and there’s a bottle of Percocet on the floor by his feet.” Yes, this is a real call I received several years ago at a company I used to work for. The fact is, drug and alcohol abuse has impacted almost everyone in the U.S. to some degree. Let’s take a poll. Raise your hand if you or a member of your immediate family has had to deal with a drug and/or alcohol problem. OK, now raise...

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The Hierarchy of Incidents and Learning: Part II

The contractor’s executive team sat across the table from the client’s construction leadership. It was the client’s director who spoke first. “Let’s ensure everyone is on the same page,” he said. “Over the past six months, you’ve had numerous quality, production and schedule issues, an environmental noncompliance, two injuries and a utility contact that caused a 3,500-customer outage for over six hours. All of this has almost crippled three projects that we trusted you with, and we need to know how all this happened and what you are going to do about it.” The contractor’s president looked up...

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The Hierarchy of Incidents and Learning: Part I

You just want to do the job right and go home unharmed today, but things don’t always go as planned, incidents happen, and the lessons your team learns don’t always change the way you’ll do the job tomorrow. This can leave you feeling frustrated and helpless to improve the things that keep your team from reaching its full potential. You deserve a framework that allows you to continuously improve your operations and team morale. In this two-part article, we’ll use the hierarchy of incidents and learning to identify and rank the different parts of an incident. As we work through all six levels...

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Battling Fatigue on the Job Site

The operator stared at the CAT 349 excavator that lay half in the trench. The cab had been partially crushed when the operator’s side of the trench wall had collapsed as he straddled it with the excavator’s tracks. “I don’t know, Jess,” he said to me. “It just seemed like the thing to do at the time, but now that I look at it from here, I don’t know what the heck I was seeing and thinking. I would normally never attempt anything like that. What’s wrong with me?” I could see genuine wonder and concern in his eyes, so I asked, “How many hours have you worked over the past two weeks?” His reply...

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Overcoming Conflict on the Right-of-Way

A news helicopter circled overhead as the two ambulances left the job site. The deputy sheriff looked at the superintendent and said, “Tell me again, how did this happen?” The superintendent removed his safety glasses with a sigh as he surveyed the devastation left behind by the 345-kV contact. “Well, we had to set up for work directly under these lines because some local environmentalists wanted the wildflowers protected,” he said. “So, we did what we were asked. If you notice over there, those flowers are still looking beautiful, but it seems that the now-deceased landowner still didn’t like...

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