Author: Patricia Fischer, CSP, CUSA

Powerful Safety Messages: Spoken and Silent

In September 1994, my career in safety and human performance had yet to begin. At the time, accepting a temporary position in safety was my way to “get out of Dodge,” which was the Customer Information Center at the local gas utility. Having spent four years as a call center representative and another four as a supervisor in that same call center, I distinctly remember the day that the company’s safety and training manager offered me a temporary opportunity to help rebuild their safety program. He barely had the words out of his mouth – “How would you like to …?” – when I emphatically said yes....

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