Key Takeaways

• The Power of the “Buddy Check”: A simple, consistent text message like “buddy check” can be a powerful tool to let a coworker know you are thinking of them beyond the scope of work. It helps build a foundation of genuine care that makes it easier to notice when someone is struggling.
• Authentic Leadership Builds Trust: True leadership isn’t just about being in charge; it’s about showing up for your people, especially when mistakes happen. By meeting people where they are and creating a safe space to be vulnerable, leaders can build the trust necessary for open communication.
• Proactive Connection Over Reactive Rituals: The industry often shows solidarity after a tragedy, such as with bucket trucks at a funeral, but fails to see the weak signals beforehand. The focus must shift to building foundational, day-to-day relationships to prevent tragedies before they happen, as there’s “no party for the thing that doesn’t happen”.

• Answer: Rob Duplain suggests sending a quick, simple text that just says “buddy check”. This small, consistent action lets the person know you are thinking of them and opens the door for deeper connection beyond just project updates.

• Answer: Bill Martin explains that many field workers are kinesthetic learners who “have to move to think”. When forced to sit in rows, they often disengage, slouch, and cross their arms, whereas on a job site, they naturally gather in circles to communicate and collaborate.

• Answer: Drawing from the work of Brené Brown, Bill Martin explains that being “below the line” means reacting to a problem by becoming a villain, victim, or hero. To be “above the line,” one must act as a creator, challenger, or coach, focusing on learning from the outcome and moving forward constructively.