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AWP Job Brief Circle

Plan It, Brief It, Build It: A Guide to Safer Utility Work Zones

Three essential steps can reduce incident and injury risk in your zones.

Utility work zones often place serious hazards on the same strip of pavement as your crew. Where a driver observes another row of traffic cones, a worker sees the hard edge of their worksite. Danger lurks in the space between those two perspectives. Fortunately, industry employers can take three steps to reduce this risk. Begin […]

Worker in a Manhole

What Defines a Journeyman Cable Splicer?

Earning the title requires much more than splicing skills.

The cable splicer’s role in the utility industry has broadened over time. Today, splicing work is performed by electricians, lineworkers and technicians, as well as individuals who have successfully completed manufacturer training programs. And while it’s true that many of these professionals are highly qualified within their respective disciplines, earning the journeyman cable splicer title […]

Web shutterstock_670990372

2027 NFPA 70E: Arc-Rated PPE Conformity Assessment Update

A small revision to the standard will spur noticeable changes in the PPE marketplace.

The NFPA 70E standard addresses electrical safety-related work practices, maintenance methods and administrative controls. It is subject to three-year revision cycles, with the recently published 2027 edition now replacing the 2024 edition. Among the changes to the revised standard is one small but significant update to the conformity assessment requirements for arc-rated clothing and other […]

Ai,Recruitment.,Automated,Resume,Screening,And,Skills,Assessment.,Business,Manager

Human-Centered AI and the Role of Design Thinking

Strong design work ensures that new technology supports human judgment rather than replacing it.

Artificial intelligence is rapidly finding its way into the utility sector, with industry organizations exploring how it can be used to identify hazards, analyze incident trends, summarize procedures and support planning activities. These capabilities offer exciting opportunities yet also prompt uncertainty. Today’s lineworkers, electricians, mechanics, operators and other trade employees are understandably questioning whether AI […]

iP Frontline Fundamental Articles

Generational Leadership

Let’s do our best to meet others where they are.

Successful safety leadership requires strong interpersonal skills, including the capacity to develop effective working relationships. Various issues can affect the quality of these connections. We are best served by leaving some (e.g., politics, religion) mostly out of the workplace. Others stir our passions but likely do not matter as much as we think they do. […]

Incident Prevention Magazine - Utility Safety

Why Haven’t We Moved the Needle?

During a recent Sunday service, my pastor spoke about problems faced by our country’s churches. I was struck by the similar challenges we face in the electric utility industry. For instance, both churches and utilities see some of the same types of events recur each year. Our industry’s serious injury and fatality rates have essentially […]

Incident Prevention & Utility Fleet Professional Onsite at NSC 2026 in Indy

Connecting with Safety Leaders at NSC 2026 in Indianapolis The teams from Incident Prevention magazine and Utility Fleet Professional were on the ground in Indianapolis for the 2026 NSC Safety Congress & Expo. Representing Utility Business Media, Senior Sales Executive Kurt Moreland walked the expo floor to catch up with industry partners, key advertisers, and […]

Three Phase Training

Hands-On Transformer Training

Three Phase Innovations designs and manufactures hands-on transformer training systems that help utilities, municipalities, contractors, colleges and apprenticeship programs develop safer, more confident lineworkers. Training models use real transformers and secondary voltages to recreate field conditions in a controlled classroom environment, providing students with practical experience. Instructors can teach transformer theory; polarity; single- and three-phase […]

Andax TCBS

Transformer Containment Bag System

Andax Industries’ Transformer Containment Bag System (TCBS) has received the Plant Engineering 2026 Product of the Year Bronze Award, recognizing the system as an innovative solution designed to improve utility crew safety, simplify transformer handling and support regulatory compliance. Developed through direct collaboration with electric utilities, the TCBS provides crews and safety managers with a […]

O.W.L. Radar System

Short-Range 2D Radar System

Observation Without Limits (O.W.L.) has announced its upgraded GroundAware GA1360LH, a 2D, 360-degree digital multi-beamforming radar system. Now available, it distinguishes among humans, animals, and ground and water vehicles to detect targets of concern within and around critical sites. Designed for ground and water surface applications, the GA1360LH is a powerful option to safeguard electrical […]

AWP Job Brief Circle
Three essential steps can reduce incident and injury risk in your zones.

Plan It, Brief It, Build It: A Guide to Safer Utility Work Zones

Utility work zones often place serious hazards on the same strip of pavement as your crew. Where a driver observes another row of traffic cones, a worker sees the hard edge of their worksite. Danger lurks in the space between those two perspectives. Fortunately, industry employers can take three…
Earning the title requires much more than splicing skills.
The cable splicer’s role in the utility industry has broadened over time. Today, splicing work is performed by electricians, lineworkers and technicians, as well as individuals who have successfully completed manufacturer training programs. And while it’s true that many of these professionals are highly qualified within their respective disciplines, earning the journeyman cable splicer title demands more than just the act of splicing. Journeymen splicers have the requisite training and field experience to safely install, maintain, test, troubleshoot, repair and operate medium-voltage and n…
A small revision to the standard will spur noticeable changes in the PPE marketplace.
The NFPA 70E standard addresses electrical safety-related work practices, maintenance methods and administrative controls. It is subject to three-year revision cycles, with the recently published 2027 edition now replacing the 2024 edition. Among the changes to the revised standard is one small…
Strong design work ensures that new technology supports human judgment rather than replacing it.
Artificial intelligence is rapidly finding its way into the utility sector, with industry organizations exploring how it can be used to identify hazards, analyze incident trends, summarize procedures and support planning activities. These capabilities offer exciting opportunities yet also prompt un…

iP Frontline Fundamental Articles
Let’s do our best to meet others where they are.
Successful safety leadership requires strong interpersonal skills, including the capacity to develop effective working relationships. Various issues can affect the quality of these connections. We are best served by leaving some (e.g., politics, religion) mostly out of the workplace. Others stir our passions but likely do not matter as much as we think they do. And then there is the topic of generational differences, which we would be remiss to ignore given its level of divisiveness in the workplace. The following jobsite interaction between a baby boomer and a Gen Z employee illustrates t…
Let’s do our best to meet others where they are.
During a recent Sunday service, my pastor spoke about problems faced by our country’s churches. I was struck by the similar challenges we face in the electric utility industry. For instance, both churches and utilities see some of the same types of events recur each year. Our industry’s serious…
Connecting with Safety Leaders at NSC 2026 in Indianapolis The teams from Incident Prevention magazine and Utility Fleet Professional were on the ground in Indianapolis for the 2026 NSC Safety Congress & Expo. Representing Utility Business Media, Senior Sales Executive Kurt Moreland walked the…

Three Phase Innovations designs and manufactures hands-on transformer training systems that help utilities, municipalities, contractors, colleges and apprenticeship programs develop safer, more confident lineworkers. Training models use real transformers and secondary voltages to recreate field…
Andax Industries’ Transformer Containment Bag System (TCBS) has received the Plant Engineering 2026 Product of the Year Bronze Award, recognizing the system as an innovative solution designed to improve utility crew safety, simplify transformer handling and support regulatory compliance. Develop…

Video

Plan It, Brief It, Build It: A Guide to Safer Utility Work Zones

Utility work zones often place serious hazards on the same strip of pavement as your crew. Where a driver observes another row of traffic cones, a worker sees the hard edge of their worksite. Danger lurks in the space between those two perspectives. Fortunately, industry employers can take three st…

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Three essential steps can reduce incident and injury risk in your zones.

Plan It, Brief It, Build It: A Guide to Safer Utility Work Zones

Utility work zones often place serious hazards on the same strip of pavement as your crew. Where a driver observes another row of traffic cones, a worker sees the hard edge of their worksite. Danger lurks in the space between those two perspectives. Fortunately, industry employers can take three…
Worker in a Manhole
Earning the title requires much more than splicing skills.
The cable splicer’s role in the utility industry has broadened over time. Today, splicing work is performed by electricians, lineworkers and technicians, as well as individuals who have successfully completed manufacturer training programs. And while it’s true that many of these professionals are h…

Web shutterstock_670990372
A small revision to the standard will spur noticeable changes in the PPE marketplace.
The NFPA 70E standard addresses electrical safety-related work practices, maintenance methods and administrative controls. It is subject to three-year revision cycles, with the recently published 2027 edition now replacing the 2024 edition. Among the changes to the revised standard is one small…
Ai,Recruitment.,Automated,Resume,Screening,And,Skills,Assessment.,Business,Manager
Strong design work ensures that new technology supports human judgment rather than replacing it.
Artificial intelligence is rapidly finding its way into the utility sector, with industry organizations exploring how it can be used to identify hazards, analyze incident trends, summarize procedures and support planning activities. These capabilities offer exciting opportunities yet also prompt un…
iP Frontline Fundamental Articles
Let’s do our best to meet others where they are.
Successful safety leadership requires strong interpersonal skills, including the capacity to develop effective working relationships. Various issues can affect the quality of these connections. We are best served by leaving some (e.g., politics, religion) mostly out of the workplace. Others stir ou…
During a recent Sunday service, my pastor spoke about problems faced by our country’s churches. I was struck by the similar challenges we face in the electric utility industry. For instance, both churches and utilities see some of the same types of events recur each year. Our industry’s serious…

AWP Job Brief Circle
Three essential steps can reduce incident and injury risk in your zones.
Utility work zones often place serious hazards on the same strip of pavement as your crew. Where a driver observes another row of traffic cones, a worker sees the hard edge of their worksite. Danger lurks in the space between those two perspectives. Fortunately, industry employers can take three steps to reduce this risk. Begin with identifying site-specific hazards that could generate significant injuries. Build a traffic control plan (TCP) with those hazards in mind. Then, as needed, integrate tools and technology into the company’s field practices that are designed to calm and redirect drivers. These activities are not a substitute for employer procedures or the rules promulgated by OSHA and the U.S. Department of Transportation. Instead, consider them additional guidance intended to further boost workforce well-being. Where Harm Tries to Hide Predictably enough, the most catastrophic work zone events result from high-energy contact between vehicles and pedestrians, equipment or other vehicles. Three patterns show up repeatedly across line work, broadband builds and pole changeouts.
  1. High-speed approaches. Drivers roll in fast, then suddenly notice a mix of signage and lane shifts. By the time they react, they’re at the first line of cones, drums or barriers – where most intrusions occur.
  2. Task pressure. Crew members may feel pressure to work quickly during zone setup and teardown, amplifying risk exposure. For instance, a company truck eases out to shield the lane as a worker places the first cone or other channelizing device, only for a driver to attempt to beat the lane change.
  3. Incomplete separation. TCPs require tapers (i.e., angled lines of cones or barrels that redirect lane traffic) as well as buffers that separate crews and equipment from traffic flow. Risk to workers increases where one or both are not built to spec in the field.
Successfully controlling these patterns reduces exposure, which should be an organizational goal that steers planning and review processes for every utility work zone. From Signage to Safe Exits A compliant work zone consists of the five sections outlined below. When in the zone, all personnel must wear high-visibility clothing and any other appropriate personal protective equipment based on the site’s hazard analysis.
  1. Advance warning area: Signage is displayed at the zone’s start to alert drivers of work ahead.
  2. Transition area: Tapers route traffic outside the typical travel path, past the work zone, then back to normal.
  3. Buffer space: This section provides recovery room for an errant vehicle. Workers must be trained never to stand, park or stow items in buffer spaces.
  4. Workspace: Here, employees execute their tasks and store equipment and materials.
  5. Termination area: Signage clearly communicates to drivers that the work zone has ended.
Note: Don’t forget the crucial step of assigning flaggers to conspicuous spots on the roadway shoulder, making sure to avoid curves, hills, shade and other low-visibility areas. Share the Plan A strong traffic control plan aligns with Part 6 of the Manual on Uniform Traffic Control Devices, organizing work zones by target traffic pattern, supporting devices, and device positioning and removal sequences. To foster greater employee understanding of the work setup and plan, employers should cover the following seven areas during each of their OSHA-required job briefings (readers can review the agency’s briefing rules at 29 CFR 1910.269(c)).
  1. Tasks and limits. Identify goals for the day’s work. Provide a map that clearly delineates the activity area.
  2. Approach conditions. Confirm the posted speed limit, sight lines and peak traffic windows for each approach.
  3. Review the zone to verify the taper start point, buffer length and appropriate device spacing.
  4. Assign employees to monitor the traffic queue and manage radio calls or other alerts regarding phase changes and vehicle intrusions.
  5. Setup and removal. Determine who will set up and/or remove channelizing devices, and in what order. Doing so early allows more time to build buffer space between crews and vehicle traffic before work begins.
  6. Change triggers. Discuss specific circumstances that require a phase change or a stop-work directive. Triggers could include the traffic queue reaching an extended length, approach speeds exceeding the posted limit and sudden weather shifts.
  7. Escape routes. Point out the nearest safe retreat (e.g., the road shoulder, behind a barrier, inside the buffer’s far edge) on a map. Agree on a clear call, such as “Clear right” or “Clear left,” and ensure that each worker knows where to go should a vehicle intrusion occur.
Digital Assist Today’s technology offers employers tools that move workers outside active traffic lanes and give motorists early, unambiguous instruction. Physical separation is the first objective. Remove human flaggers from harm’s way by installing automated flagger assistance devices (AFADs), which replace hand signals with a bright, steady indicator that’s tough to miss. These devices do not experience fatigue or distraction as they work, and many models log their activity, assisting users with hazard detection and troubleshooting. Position AFADs anywhere a human flagger could be exposed to risk, such as near fast approaches and narrow shoulders. Always pair AFADs with a clean taper and an empty buffer. Locations that force complex, multidirectional driving decisions and/or heavy pedestrian negotiation may justify an upgrade to temporary signals or manual control. Next, design a smarter, more modern approach. Portable message signs and queue warning systems help to reduce a driver’s speed before they encounter channelizing devices. Push alerts upstream through local partners and navigation apps so that a portion of traffic is rerouted and simply never enters the zone. Finally, consider investing in cones or barrels that can broadcast their location and status to company trailers and dynamic signs. Messaging that automatically updates as the taper moves reduces the need for mid-shift radio calls that can distract workers. Up-to-date signage also helps to mitigate driver confusion. Keep in mind that digital or connected solutions aren’t needed for every job but can enhance worker and public safety when warranted. Establishing Proactive Safety Measures Numerous organizations rely on their injury statistics to gauge safety performance. These metrics provide valuable historical data but do not necessarily convey the hazardous site conditions and worker behaviors that could prompt future incidents. To elevate safety culture, organizational leaders must proactively implement and continuously refine field processes for hazard identification, control checks and workforce engagement. Developing a structured way to conduct site checkups and work area inspections is one effective starting point. Visit employees in the field to better understand the realities of their work, the problems they contend with, and the site conditions that could lead to a serious injury or fatality. These interactions often create opportunities to reinforce safe work practices as well as identify potential improvements to engineering, administrative and operational controls. Yet observation alone is not enough. Processes also must be established to spot and rectify persistent issues (e.g., work zone intrusion events) and systemic deficiencies related to company policies, procedures, training and work planning. Once identified, management will ideally formulate corrective actions and assess their impact over time. Tracking vehicle intrusion events in company work zones provides insight into operational limitations and helps employers determine how well their existing controls protect workers and the motoring public. Employers that manage traffic control themselves or contract with third parties must have confidence that unauthorized vehicles will not enter any of their work zones. The Manual on Uniform Traffic Control Devices and other regulatory requirements are the foundation, but leading organizations layer in more protective measures, observe jobsites on a regular basis and continuously improve controls to prevent future intrusion events. Conclusion A safe utility work zone results from a combination of clear plans, defined roles and helpful tools. More specifically, it is the output realized from engaging in four activities the right way every time, without exception.
  1. Conducting a pre-job briefing after planning the work zone, helping to ensure all crew members own the plan.
  2. Rapidly building separation between crews and road traffic while keeping watch for potential exposure to vehicle intrusions.
  3. Using appropriate tools to move people out of harm’s way.
  4. Measuring what matters while striving to create a culture of continuous improvement.
Employers that take these steps shift after shift will almost certainly begin to see cleaner work zone setups – and fewer close calls. About the Author: Michelle Marsh is senior vice president of EHS for AWP Safety (www.awpsafety.com).
Worker in a Manhole
Earning the title requires much more than splicing skills.
The cable splicer’s role in the utility industry has broadened over time. Today, splicing work is performed by electricians, lineworkers and technicians, as well as individuals who have successfully completed manufacturer training programs. And while it’s true that many of these professionals are highly qualified within their respective disciplines, earning the journeyman cable splicer title demands more than just the act of splicing. Journeymen splicers have the requisite training and field experience to safely install, maintain, test, troubleshoot, repair and operate medium-voltage and network distribution systems. A structured apprenticeship – one that includes extensive classroom instruction, thousands of hours of supervised field experience, practical examinations and ongoing competency development – is typically necessary to achieve this level of expertise. My apprenticeship consisted of a four-year underground lineworker training program, during which I logged nearly 6,000 hours in the field and completed several formal training blocks. Program advancement required passing both written and practical assessments, culminating in comprehensive final exams. Depth and Breadth Relatively few electrical professionals who perform splicing tasks possess a journeyman splicer’s depth and breadth of relevant knowledge. Responsibilities extend far beyond installing a termination or a splice kit. Qualified splicers have studied the full range of tasks associated with building and maintaining underground electrical distribution systems, from cable installation and system construction to fault diagnosis, repair, testing and restoration. Thorough education on cable construction, electrical theory, insulation systems and failure mechanisms ultimately enables splicers to identify issues before they become outages and diagnose failures as they happen. Beyond cable-specific expertise, journeymen splicers are deeply familiar with underground distribution systems; network operations; transformer applications; grounding practices; switching procedures; and the relationship between primary and secondary electrical systems. These competencies empower splicers to safely isolate, test, repair and restore critical infrastructure. For some utility professionals, installing manufacturer-specific products is their only exposure to medium-voltage work. Journeymen splicers, on the other hand, routinely locate and diagnose faults; identify damaged cable sections; test cables; verify cable identification; and determine root causes of system failures. Doing so requires deep, ongoing learning about electrical system behavior, cable degradation mechanisms and operational factors that influence system reliability. My apprenticeship was purposely designed to develop these competencies. Structured classroom and field training covered fault locating; cable theory; network protector operation; system switching; grounding methods; transformer theory; metering; cable identification; continuity testing; hot-network construction; paper-insulated, lead-covered (PILC) cable systems; advanced manhole and vault construction; transition splicing; wye and H-body splices; underground residential distribution systems; throwover systems; and advanced switching procedures. Perhaps the greatest defining characteristic of a journeyman cable splicer is the ability to understand and troubleshoot an entire electrical system. When a cable fails, splicers must be able to analyze the problem, identify the cause, develop a safe repair strategy and restore service while maintaining overall system reliability. These capabilities are developed through apprenticeships and years of field experience that short-term training programs do not supply. Manufacturer and NCSCB Certifications Various manufacturers offer certification programs focused on proper installation of their medium-voltage cable accessories, which can usually be completed in one to three days. Prior experience with medium-voltage systems and cable preparation is often a must. This is worth noting. While a manufacturer’s certification program verifies an individual’s ability to correctly install certain products, it does not provide the comprehensive education, field experience nor system-level knowledge that quality cable-splicer apprenticeships do. In fact, manufacturer programs are commonly described as “product-specific installation training.” The bottom line? Certification indicates an individual’s proficiency with the manufacturer’s products but not necessarily mastery of the splicing trade’s full body of knowledge. There is one industry certification to know about because employers are increasingly seeking it out as they assess prospective employees. The National Cable Splicing Certification Board’s program validates a splicer’s knowledge and skills through written and practical examinations. Candidates are expected to possess relevant industry experience as no formal training is provided. The organization recommends at least two years of working experience in the medium-voltage cable industry before attempting certification. Passing an NCSCB exam demonstrates splicing task proficiency and related technical knowledge. On its own, though, the certification does not indicate completion of any industry apprenticeship nor extensive experience with troubleshooting, fault locating, switching, underground system construction or distribution operations. It merely verifies professional competence already gained through an apprenticeship. Inside Wiremen Journeymen inside wiremen are another subset of highly trained industry workers. Their apprenticeship programs focus on commercial, industrial and institutional electrical systems, cultivating expertise in areas including low-voltage wiring and troubleshooting; motor controls; conduit systems; lighting and fire alarm systems; industrial equipment; switchgear installation; and commercial or residential wiring. An inside wireman might perform medium-voltage terminations and splices, but the skill needed to accomplish this occasional work is not equivalent to a journeyman cable splicer’s level of specialization. Focus and depth are the primary differences here. A splicer’s apprenticeship zeroes in on distribution systems, providing rigorous training in cable installation; identification; fault locating; switching operations; network systems; transformer installations; cable theory; and troubleshooting. Armed with this knowledge, they can safely manage complex underground system failures, network protector operations and cable fault investigations. Journeymen Lineworkers Journeymen lineworkers are among the most highly skilled professionals in the electric utility industry. Apprenticeships focus on the construction, operation, maintenance and restoration of power transmission and distribution systems, delivering robust training on energized environments, hazard controls, switching operations, outage restoration and more. Underground tasks are sometimes assigned to these journeymen, such as installing elbows, terminations or pre-manufactured splice kits. However, organizational leaders must recognize that this work – which can also include connector sweating; single- and three-conductor PILC construction; transition, wye and H-body splicing; network protector operations; advanced switching procedures; and hot vault and manhole construction – represents a distinct industry specialization, one that requires extensive instruction and practical field experience beyond the scope of traditional overhead-focused apprenticeship programs. Conclusion Industry employers are wise to recognize the distinction between journeymen cable splicers and employees who perform occasional splicing work. Manufacturer certifications can provide valuable validation of product installation competency. NCSCB’s program independently verifies a splicer’s technical knowledge and practical skills. Both serve important purposes, but neither can replace the comprehensive education and field training that journeymen cable splicers received during their formal apprenticeships. About the Author: Mark Savage is the owner of DeadBreak, a service-disabled veteran-owned small business providing underground distribution and transmission training, consulting and field services. A U.S. Marine Corps veteran with over 25 years of experience in underground construction and emergency response, Savage is a credentialed journeyman cable splicer/lineman and qualified medium-voltage splicing trainer. Reach him at msavage@deadbreak.us.
Web shutterstock_670990372
A small revision to the standard will spur noticeable changes in the PPE marketplace.

2027 NFPA 70E: Arc-Rated PPE Conformity Assessment Update

The NFPA 70E standard addresses electrical safety-related work practices, maintenance methods and administrative controls. It is subject to three-year revision cycles, with the recently published 2027 edition now replacing the 2024 edition. Among the changes to the revised standard is one small but significant update to the conformity assessment requirements for arc-rated clothing and other personal protective equipment. Readers should be aware that the text is relatively easy to miss in the new edition, yet it has potential to greatly impact the arc-rated PPE marketplace. Also note that w…
Ai,Recruitment.,Automated,Resume,Screening,And,Skills,Assessment.,Business,Manager
Strong design work ensures that new technology supports human judgment rather than replacing it.
Artificial intelligence is rapidly finding its way into the utility sector, with industry organizations exploring how it can be used to identify hazards, analyze incident trends, summarize procedures and support planning activities. These capabilities offer exciting opportunities yet also prompt uncertainty. Today’s lineworkers, electricians, mechanics, operators and other trade employees are understandably questioning whether AI will eventually replace the experience and judgment that they have worked years to develop. The short answer is no. AI will not replace skilled employees – assuming employers are thoughtful in why and how they deploy the technology. What does that mean? For starters, management must identify the employees most likely to use a prospective new AI tool long before rolling it out companywide. Here is where design thinking becomes essential. Systems vs. Design Thinking Many readers are familiar with systems thinking, which helps us to better understand how work is performed in complex organizations. Design thinking is a human-centered approach to intentionally improving that work. When we investigate prospective AI tools, design thinking encourages us to assess how they can be used to boost task safety and ease. This is not a new approach for modern safety professionals, who spend time each shift observing work, engaging with employees, identifying barriers and helping to refine processes. Design thinking merely provides a structured framework to do what many successful organizations already do well. Consider the evolution of today’s vehicles, for example. Many now feature advanced systems engineered to automatically brake, maintain lane position, monitor blind spots and even assist with steering – technologies that have undoubtedly prevented crashes. Drivers can become increasingly reliant on these features, however, exhibiting slower reaction times if they malfunction. The problem here is not the technology itself but a flaw in how users and the technology were designed to interact. Similar Challenge Workplace safety currently faces a similar challenge. Imagine an AI tool that reviews job packages, weather conditions, equipment history, photographs and previous incident reports before work begins, with the goal of identifying hazards that could otherwise be overlooked and recommending risk controls. Used optimally, the tool is an invaluable second set of eyes; substandard use, though, could persuade workers to assume that no hazard exists where AI does not identify one. Simply put, automation as a substitute for critical thinking increases risk exposure. Design thinking aids in mitigating this risk by placing people at the center of the process, which ideally begins with management educating themselves about how experienced field crews recognize hazards, make decisions and adapt to changing conditions. Seek to understand crew members and their workflows rather than assume the details. With insight into their employees’ everyday challenges, employers can develop potential solutions with AI’s assistance. Among its best applications is quickly executing otherwise time-consuming administrative tasks, such as organizing weather data, summarizing equipment history, identifying patterns based on previous incident data, and highlighting conditions that deserve further discussion. Tool Testing Needed Before adopting a prospective AI tool, recruit a small employee user group for testing purposes. Observe group members as they interact with it. Does the tool appear to encourage discussion and curiosity? Improve decision-making? Unintentionally reduce vigilance? Capturing and assessing this user feedback is essential to the decision-making process. The best technology evolves alongside the workforce. This is an important distinction since work is rarely static; jobs can present varied and unexpected challenges in unusual and shifting environments. One of AI’s strengths is detecting patterns within large volumes of data, but experienced workers will often recognize subtle cues that data cannot fully capture. For instance, a seasoned lineworker will typically notice changing wind conditions before setting a pole. Veteran electricians sense when equipment doesn’t look right even though it has passed inspection. An astute mechanic tunes into abnormal vibrations before a monitoring system does. Keen professional judgment developed by industry workers through years of experience cannot be reduced to an algorithm. Our real opportunity here is to amplify that expertise. AI can process thousands of past events in seconds; still, only experienced workers can determine whether the lessons learned then apply to real-time conditions now. Strong design thinking ensures that the technology an employer ultimately deploys supports human judgment instead of replacing it. Three Guiding Principles Three principles should guide organizational adoption of AI tools.
  1. Collaborate with frontline workers on implementation design. No software developer or AI model alone can fully replicate everything they know, so leverage this insight to shape your organization’s technology decisions from the start, well before any tool deployment.
  2. Attempt to solve meaningful problems the old-fashioned way before handing them over to AI. Digital assistants and other tech tools can diminish an individual’s need – and desire – to think critically about their job performance, increasing risk potential.
  3. Launch a small pilot program for each new AI tool that management considers adopting. Recruit, observe and gather candid feedback from a small employee test group. This data is especially useful when assessing a tool’s ability to evolve alongside its human users.
Conclusion AI’s pervasiveness marks an extension of the utility safety professional’s role beyond hazard identification, incident investigations and regulatory compliance. We can uniquely position ourselves to bridge technology and frontline work by continuously seeking to understand how our company’s work gets done, how our employees recognize hazards, and where and when technology can strengthen situational awareness – or unintentionally weaken it. The future of AI use in the utility sector will largely be shaped by how thoughtfully we integrate it with the realities of our work. Let’s strive to build or adopt tools that will enhance the knowledge and skills our workers already have, helping to ensure they get home safely after every shift. About the Author: Gina Vanderlin, CSP, CHMM, CIT, CUSP, is the customer operations health and safety program manager at PSEG Long Island. With over 15 years of experience leading EHS initiatives in high-reliability industries, she remains passionate about elevating safety from a compliance function to a strategic driver of culture, engagement and operational excellence. Reach Vanderlin at gina.vanderlin@psegliny.com.
iP Frontline Fundamental Articles
Let’s do our best to meet others where they are.
Successful safety leadership requires strong interpersonal skills, including the capacity to develop effective working relationships. Various issues can affect the quality of these connections. We are best served by leaving some (e.g., politics, religion) mostly out of the workplace. Others stir our passions but likely do not matter as much as we think they do. And then there is the topic of generational differences, which we would be remiss to ignore given its level of divisiveness in the workplace. The following jobsite interaction between a baby boomer and a Gen Z employee illustrates the gravity of this issue. To provide context, the Gen Z-er had been working on an overhead line from the bucket when his squeeze-tool’s battery died, prompting him to boom down to retrieve a replacement battery. Boomer: What are you doing? Why don’t you use the manual squeeze tool? Gen Z-er: I don’t want to end up like you. Boomer: What do you mean? Gen Z-er: Look at you. You’re in pain, you can’t stand up straight, and you walk with a limp. Boomer: I’d rather be old and in pain than a wimp. Their conversation briefly demonstrates some of the attitudes that these two generations have about each other – attitudes that can poorly impact TEAM (Together Everyone Accomplishes More) dynamics and culture. Improving our relationships requires us to move beyond unhelpful attitudes, including stereotyping entire groups of people. Assess each person you meet at the individual level, focusing on their strengths. This is one way we can contribute to the professional growth of all employees, regardless of generation. Frontline Flashback During a recent Frontline class whose students included a group of baby boomers, one man had this to say about young people in today’s workforce: “That generation is useless. All they do is sit and stare at their phones.” Others in the class appeared to agree. But the truth is that many of today’s young people have an excellent work ethic and strong skills using basic tools. Meanwhile, every worker over a certain age does not necessarily have that same work ethic or skill set. Why? Because these are individual differences among people of various ages, not the inherent traits of an entire group born during a specific timespan. Now, this is where it gets even more interesting. When the students from the Frontline class I mentioned earlier took a break later that day, a group of them decided to photograph their activities – because they spent much of their time on their smartphones. As the pictures were being passed around after the class reconvened, one student pointed out that they had heard TikTok videos emanating from two different bathroom stalls during the break. We eventually discovered that roughly 60% of the class had at least two smartphones, one for work and one personal phone, which led to conversation about what was said before the break and how other portions of our class discussion related to this issue. Leadership Application One component of our Frontline classes teaches students to choose their leadership styles and strategies based on the tasks to be accomplished, the work environment, and what employees need, earn and deserve. This requires all leaders to forge relationships with each of their TEAM members, making sure to suspend judgment based on an employee’s age or other demographics. We also advise students that it is potentially problematic to assume others will think and act as they do. Remember, leadership success largely depends on the leader’s ability to adapt and respond well to other people and events. Generational Leadership Survey To help us better understand industry perspectives regarding generational differences, we invite you to complete the anonymous survey at https://forms.gle/bbEXHhx1QgXAaQ5q7, which should take less than fifteen minutes. Your valuable responses will help us provide further information and education around this issue. Survey results will be shared during our November 2 workshop in Glendale, Arizona, one day before the iP Utility Safety Conference & Expo kicks off. Learn more at https://utilitysafetyconference.com/pre-conference-workshops/. Conclusion When it comes to generational differences, we can spend our time in ABCDE mode (accusing, blaming, complaining, defending/denying, making excuses), or we can fulfill our purpose as leaders by developing effective solutions to our challenges. The choice is yours. How will you respond? About the Authors: David McPeak, CUSP, CIT, CHST, CSP, CSSM, is the director of professional development for Utility Business Media’s Incident Prevention Institute (https://ip-institute.com) and the author of “Frontline Leadership – The Hurdle” and “Frontline Incident Prevention – The Hurdle.” He has extensive experience and expertise in leadership, human performance, safety and operations. McPeak is passionate about personal and professional development and believes that intrapersonal and interpersonal skills are key to success. He also is an advanced certified practitioner in DISC, emotional intelligence, the Hartman Value Profile, learning styles and motivators. Doug Hill, CUSP, is a retired lineworker and safety culture champion with nearly 40 years of utility industry experience. He currently delivers training through the Incident Prevention Institute. About Frontline Fundamentals: Frontline Fundamentals topics are derived from the Incident Prevention Institute’s popular Frontline training program (https://ip-institute.com/frontline-online/). Frontline covers critical knowledge, skills and abilities for utility leaders and aligns with the Certified Utility Safety Professional exam blueprint.

Webinar: Generational Leadership November 11, 2026, at 11 a.m. Eastern Visit https://ip-institute.com/frontline-webinars/ for more information.


AWP Job Brief Circle
Three essential steps can reduce incident and injury risk in your zones.
Utility work zones often place serious hazards on the same strip of pavement as your crew. Where a driver observes another row of traffic cones, a worker sees the hard edge of their worksite. Danger lurks in the space between those two perspectives. Fortunately, industry employers can take three…
Worker in a Manhole
Earning the title requires much more than splicing skills.
The cable splicer’s role in the utility industry has broadened over time. Today, splicing work is performed by electricians, lineworkers and technicians, as well as individuals who have successfully completed manufacturer training programs. And while it’s true that many of these professionals are h…
Web shutterstock_670990372
A small revision to the standard will spur noticeable changes in the PPE marketplace.
The NFPA 70E standard addresses electrical safety-related work practices, maintenance methods and administrative controls. It is subject to three-year revision cycles, with the recently published 2027 edition now replacing the 2024 edition. Among the changes to the revised standard is one small…
Ai,Recruitment.,Automated,Resume,Screening,And,Skills,Assessment.,Business,Manager
Strong design work ensures that new technology supports human judgment rather than replacing it.
Artificial intelligence is rapidly finding its way into the utility sector, with industry organizations exploring how it can be used to identify hazards, analyze incident trends, summarize procedures and support planning activities. These capabilities offer exciting opportunities yet also prompt un…

AWP Job Brief Circle
Three essential steps can reduce incident and injury risk in your zones.
Utility work zones often place serious hazards on the same strip of pavement as your crew. Where a driver observes another row of traffic cones, a worker sees the hard edge of their worksite. Danger lurks in the space between those two perspectives. Fortunately, industry employers can take three…
Worker in a Manhole
Earning the title requires much more than splicing skills.
The cable splicer’s role in the utility industry has broadened over time. Today, splicing work is performed by electricians, lineworkers and technicians, as well as individuals who have successfully completed manufacturer training programs. And while it’s true that many of these professionals are h…
Web shutterstock_670990372
A small revision to the standard will spur noticeable changes in the PPE marketplace.
The NFPA 70E standard addresses electrical safety-related work practices, maintenance methods and administrative controls. It is subject to three-year revision cycles, with the recently published 2027 edition now replacing the 2024 edition. Among the changes to the revised standard is one small…
Ai,Recruitment.,Automated,Resume,Screening,And,Skills,Assessment.,Business,Manager
Strong design work ensures that new technology supports human judgment rather than replacing it.
Artificial intelligence is rapidly finding its way into the utility sector, with industry organizations exploring how it can be used to identify hazards, analyze incident trends, summarize procedures and support planning activities. These capabilities offer exciting opportunities yet also prompt un…