Author: Mark J. Steinhofer, CHST, CSP, CUSP

Don’t Blame People for Human Error

The first lineman scaled the pole and tried to perform the task on the conductor. After a minute or so, the supervisor yelled, “You’re doing that wrong!,” told the lineman he was incompetent and sent a second lineman up the pole in his place. The second lineman started the task only to hear, “That’s not how it’s done!” before returning to the ground. A third lineman took a deep breath before he climbed. He looked over the job and started to work. Soon the supervisor bellowed, “What’s wrong with you? That won’t work!” This scenario illustrates the way the utility construction industry traditionally...

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The Silent Secret About Successful Safety Communication

It’s a chilly morning, and the crew is eager to make progress on the substation upgrade before tomorrow’s snow. A shiny pickup truck pulls up to the job site, the driver’s door opens and out walks a good-looking guy in neatly pressed khakis, a white button-down shirt and highly polished lace-up shoes. He stops a couple yards away from the crew, looks at everyone, breaks into a cheesy smile and makes a joke about his golf game. Nobody laughs or even snickers. After an awkward pause, “Joe Office” tells the crew that fall protection is the day’s safety discussion topic. He points to one of the...

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