Human performance methods help us to understand some key aspects of business: accountability, conservative decision-making, and overall commitment to goals and values. These fundamental principles comprise a larger objective known as organizational alignment.
The concept of organizational alignment derives from years of studying, using and teaching human performance techniques, and even from an old TV rerun, which I’ll soon discuss. The constant challenge is demonstrating to employees how to relate to management and vice versa. I have continued to search for the reason why there are disconnects. It seems that everyone wants the same things, but the processes to achieve them do not reflect these shared goals.