Rey Gonzalez is owner and president of HOPE Consulting LLC. He is an electrical generation professional with 35 years of diverse technical and organizational experience. Gonzalez has studied human behavior and organizational effectiveness over the past 20 years, with a focus on methods to improve hazard identification and enhance performance.
Three-Way Communication for Utility Workers
The purpose of effective communication is to ensure understanding between two or more people. It is an important defense in the prevention of errors that can result in incidents. While the effects of mishaps due to ineffective communication will differ, the unfortunate organization can find itself facing legal, regulatory and financial consequences, and its people […]
The Power of Human Intuition
Some time ago, two of my students and I observed as two operators replaced fuses on a 6.9-kV electrical bus. Both operators were new to this task that had only recently been turned over to them from their company’s electrical department. When my students and I approached the bus from the front side, I noticed […]