Few people involved in helping others learn new skills suggest that doing so is easy. In the electric utility industry – or any industry, for that matter – training typically ranges from the informal, on-the-job variety to more formal classroom-type training. The results from each continue to be mixed. In the past 10 to 15 […]
Have you ever seen or heard a restaurant, vehicle dealership or retailer claim, “We care little about service”? On the contrary, don’t many of these businesses – if not most – make bold claims about the quality of their services? How many, though, take the time needed to do the work, pay attention to the […]
Since its founding in 1984 as an electric utility contractor company, co-founder Steve Standish has always considered Standard Utility Construction an organization concerned about safety. Specifically, Standard responded to a fatality in 2003 by developing formal safety processes and documents. These included assigning employees to full-time safety-related work; increased emphasis and time devoted to safety […]
Over the past 50-plus years in production settings of all types, training has been largely made up of new employees spending either specified or unspecified periods of time with more experienced employees. At the end of that period, the experienced employee was responsible for pronouncing the new employee “trained.” Sometimes, these practices produce an effective […]
