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Incident Prevention Magazine

Seth T. Werling, CUSP

Effective Two-Way Workplace Communication

In the electrical utility industry, we train employees to look for hazards as a part of their jobs. Some hazards, however, can be tricky to identify. Effective two-way communication is a key component of hazard identification and mitigation. When anything is uncertain on a job site, questions must be asked and answered. This applies across the board, regardless of role, title or company structure. We must constantly seek to understand as well as to be understood.

In particular, it is the responsibility of those individuals in supervisory positions to ask the right kinds of questions. An honest answer to a good question will help reveal to you the reality of a situation, either confirming something you believe or providing you with information you did not already have.

When the questions you ask relate to someone else’s job performance, it is important to create an environment that encourages transparency. It is difficult for most people to say “I don’t understand” or “I don’t know” in a work atmosphere where such statements are used to make them feel foolish or invaluable. On the other hand, an environment that fosters discussion, learning and understanding is one in which transparency can thrive.

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