As I sit and write this article, I’m also gazing into my crystal ball, so to speak. I realize that life as we knew it just a few short months ago has changed. COVID-19 has made its way around the world and we are now working during an unprecedented time. Utilities have been designated as essential services, requiring employees to continue working as normally as possible, but with the pandemic in the background each day, I think it’s safe to say we are establishing a new normal. Back in the 1990s, I worked with an executive who once said, “Normal will never come back.” He was referring to competitive rates and regulations, but the coronavirus pandemic, too, will forever change the way utilities do business. And that means that, as we continue to move forward, we will need to put an equal amount of emphasis on both employee health and safe work practices.
So, what are some of the things we should currently be aware of regarding COVID-19 and utilities? And what should we be thinking about for the future?