You’re a crew leader or even a supervisor and you really know your stuff, yet your crews aren’t quite following your direction. Something is amiss, but you can’t figure it out. Or maybe you’re a journeyman lineman, but your apprentice continues to not follow your direction. It’s becoming a problem for both of you that you’re not sure how to fix. In both cases, maybe it’s due to poor communication. We all can speak a language – some of us can speak many languages – but are we really communicating? Are you being heard? Most importantly, are you being understood? Communication and safety go hand in hand and without good communication skills, you may actually find yourself talking “at” people, not really communicating. The following Tailgate covers tips and techniques that can be used by anyone who really wants to make a difference in how they interact with and influence their crew members.