This month we continue with the remaining tools that will help you with error-free performance. First, a quick recap:
• Human error is normal, but can be provoked by practices found in the workplace and by traps in organizational processes, procedures and culture.
• When applied in the moment, a series of techniques called “tools” will catch errors or help avoid error traps.
• A tool can be used alone or multiple tools can be used depending on the complexity of the task.
• The challenge is developing the habit to routinely use tools. They are used every day by emergency room personnel, 911 center operators, pilots and air traffic controllers, nuclear plant personnel and employees of other businesses where errors create unwanted consequences. These tools are used around the world because they work.