Incident Prevention Magazine

Kate Wade

Chris Grajek Honored at 2017 USOLN Safety Award Ceremony

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On October 2, the Utility Safety & Ops Leadership Network (www.usoln.org) held its annual award ceremony at the iP Utility Safety Conference & Expo in Louisville, Ky. During the event, USOLN board members presented the John McRae Safety Leadership Award to Chris Grajek, CRSP, CUSP. Grajek currently serves as safety and work methods director for Allteck Line Contractors based in Burnaby, British Columbia.  

The John McRae Safety Leadership Award was created to honor McRae, a fourth-generation lineman who enjoyed a 42-year career before passing away July 27, 2010. He was active in the military reserves for nearly 30 years and instrumental in establishing the Massachusetts Municipal Lineman’s Association. McRae, a member of San Diego’s IBEW Local 465, spoke across the country about electrical training and went on to assist in the launch of Incident Prevention magazine.

“The John McRae award is a great honor, and even more so coming from an industry full of great leaders and professionls,” Grajek said after winning the award. “I never had the opportunity to meet John, but he sounds like an incredible leader and mentor. I take comfort in surrounding myself with those types of people whenever the opportunity presents itself.”

Grajek was selected to receive the award due to his commitment to the USOLN and its work. “Chris has dedicated himself to the Utility Safety & Ops Leadership Network by serving on the CUSP exam development committee and, more recently, the CUSP governing board,” said Carla Housh, USOLN executive director and publisher of Incident Prevention magazine. “He, along with other Canadian CUSP credential-holders, recognizes the benefits of the program and has worked to support and advance CUSP growth for Canadian utilities. Chris’ safety leadership knowledge, along with his passion for advancing the CUSP program, has had a significant impact on the success of the Northern program, and we are sincerely appreciative of his efforts.”

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Steve Willis

Avoiding the Silent Danger: Three Skills for Improving Your Safety Culture

The other day my oldest son cooked himself a batch of steaming hot Rice-A-Roni. He didn't even wait until he’d found a place to sit before the first spoonful hit his mouth. And I’m guessing the deliciousness overpowered his cognitive abilities because he then staggered into the TV room and plopped down on one of the couches – a definite “no Rice-A-Roni zone.” Now here’s where things get interesting.

First of all, my son knows the rule. His mother and I explained it, we demonstrated it, we had a group discussion about why it’s important to obey it, we practiced taking food to acceptable eating areas within the house, we posted warning signs – you get the idea. In other words, he definitely should have known better.

So, here’s the crucial moment: I walked into the TV room that day to find son, bowl and rice exactly where they shouldn’t be. What made this a crucial moment was that I knew what happened next would set the tone for either success or failure in the future. Recognizing that opportunity, my brain kicked into gear with five possible responses:

  1. Get upset and yell.
  2. Give my son the “You know you shouldn’t be doing this” look and wait for him to take corrective action.
  3. Remind him of the rule and ask him to come back into compliance.
  4. None of the above – he’s almost done, no rice has spilled and confronting him won’t make a big difference anyway. In fact, it might even make things worse.
  5. Some of all of the above in just the right combination to come off as passive-aggressive.

When it comes to a situation like this, and you’re removed from the actual event, it’s easy to see the right answer. But in the moment, we often choose poorly and set ourselves up for “Groundhog Day,” reliving the same exact scene over and over again. In other words, what you permit is what you promote.

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Molly Hall

What Changes When You Put a Face on Safety?

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As an experienced lineman, Gary Norland was typical of many workers: big and strong, physically tough, unafraid of any challenge. That was before he came into contact with a 12,500-volt line. That’s when everything changed. He is not alone, as many others also have experienced serious electrical contacts on the job.

The well-known fact is electrical line work can be hazardous and potentially deadly. Based on high fatal work injury rates, the U.S. Department of Labor puts it in the top 10 high-risk occupations.

In the industry, there is continuous lineworker safety training, a heavy focus on OSHA regulations and requirements, and a variety of procedural checklists. With all this emphasis on ensuring safety knowledge, one might think the serious electrical contact and flash rate among lineworkers would be declining. Yet it appears to be moving in the other direction.

One utility insurer reported a 40 percent overall drop in OSHA reportable incidents from 2006 to 2016; however, lineworker electrical contacts, particularly serious injuries and fatal contacts, are increasing. In 2016, the number of lineworker contacts grew 23 percent compared to the previous year. The number of those that were serious incidents, characterized by a fatality or an injury costing more than $100,000 in medical expenses, went up by 50 percent.

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Luis Ortega, CUSP

Safety Concerns When Setting Wooden Utility Poles

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On an invigorating and beautiful late-spring Sunday afternoon, Frank decides to take his young family for a drive in his brand-new van. Frank, his wife and their two young daughters are cruising along with a scenic view of the mountains. He is enjoying this priceless quality time with his family. While listening to some good music on the radio, the van approaches a tight curve on the road. Suddenly, Frank notices a large wooden utility pole ahead that is carrying lots of wire and leaning excessively toward the road. Frank jams on the brakes, but he cannot stop in time. He hits the pole, and the impact splits the pole and damages the van. All wires are hanging low, but they’re not touching the van or the ground. Frank parks on the side of the road and then checks on his family. Thankfully no one is hurt. However, Frank gets a headache just thinking about the deductible he is going to have to pay his car insurance company to fix the vehicle.

Later, police and emergency personnel arrive on the scene. Frank’s family is taken to the nearby hospital for checkups. Everyone is OK. The police summon the local electric utility to the accident site. The utility responds immediately and assigns the emergency to Bob’s crew. Bob is a foreman with many years of experience; he is known to be tough and demanding yet compassionate. Over the years, his co-workers have nicknamed him “By-the-Book Bob” and “S&P Boss” – “S&P” standing for “safety and productivity.”

Bob assembles his crew and instructs them on the situation. He then reminds them of his basic “CSS” rule that applies while any utility employee is behind the wheel. The three components of the rule are as follows:

  • Cellphone use is banned while driving.
  • Seat belts must be worn when the engine is running.
  • Speed limits must be obeyed.
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Jim Vaughn, CUSP

Train the Trainer 101: No Windows

Two U.S. Navy ships recently were involved in collisions at sea. It seemed impossible that one event, involving the USS Fitzgerald, would even occur. Then, a second collision occurred in the same region. In fact, in the last year, the Pacific fleet has experienced four serious navigational awareness errors, which has raised a question: Could the Navy have become so slack in discipline and readiness that these events were destined to happen?

We all know that, just as in the military, frontline leadership in the utility industry has a direct bearing on performance in the field. Yet after-action analysis indicates that when the Navy incidents occurred, the front line performed above expectations, indicating their competency and competency in their training as demonstrated by the actions of sailors. As was expected of the military, a quick response by Command relieved the ships’ leaders of their duties, citing loss of trust. Was Command correct? Did the ships’ leadership lose trust, or was it something else?

Some speculation arose among naval defense analysts that hackers may have caused electronic mayhem. A naval ship’s protection system depends on its electronic eyes and ears. Systems have evolved greatly since the days of the direct-wired blip from the antenna to the screen interpreted by a trained radar man. Early radar sent out a specific frequency wave that was several meters wide. The return wave depended on density of mass to return a reflection of that same frequency wave. The blip was interpreted by a trained observer to differentiate between an enemy bomber and a flock of geese. Today’s electronic radar frequency wave shifts are as small as 1 millimeter. A radar reflection comes back as thousands of bits that are interpreted by a computer. The radar screen now delivers an information-laden message to the radar man, who reads and reports the information displayed to him – by the computer. Some reports suggest that contemporary radar used by the military can detect a suitcase-sized drone that is miles away. The same types of systems scan for other threats, such as missiles and warplanes. If a hostile force wants to disable such protection, hacking a ship’s digital protection capabilities would make it vulnerable.

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Danny Raines, CUSP

Voice of Experience: Electric Utility Accidents and Injuries: Why Are We Regressing?

I travel frequently for work, and everywhere I go, I hear conversations about injuries and accidents that have occurred in the electric utility industry. Many of those conversations have included comments about how dangerous or hazardous our industry is. And in several articles published on Forbes.com based on data from the U.S. Bureau of Labor Statistics, the job title of electrical power-line installer and repairer is consistently listed as one of the 10 deadliest occupations in America.

What is helping to keep this title listed as one of the deadliest jobs in the country? Many of us who have worked in the industry for years agree on a theory that it’s the people who are changing – not the job itself. The equipment we use has advanced and improved over time, and now it’s safer than ever before; however, the number of workers in the industry also has increased over the past 10 years.

A project led by the Electric Power Research Institute – known as the Occupational Health and Safety Database program – “enables the electric energy industry to monitor annual injury/illness trends, perform benchmarking, evaluate intervention programs, and investigate occupational health and safety research,” according to the institute’s “Occupational Health and Safety Annual Report 2008” (see www.epri.com/#/pages/product/1015630/). In the 2008 report, 13 years of personnel, injury and claims data – from 1995 through 2007 – from 17 utilities was integrated into a single data system. Findings in that report include the following:

  • More than 60 percent of employees were between 41 to 60 years old. Nearly 35 percent were in the 41-50 age group.
  • Workers aged 21-30 – approximately 10 percent of workers – had the highest observed injury rate.
  • Lineworkers, mechanics and meter readers had the greatest proportions of injuries among electrical energy occupational groups; these three types of workers also had among the highest injury rates.
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Jim Vaughn, CUSP

December 2017 Q&A

Q: I understand OSHA has made a final announcement on minimum approach distances. Can you explain the latest information?

A: On December 22, 2016, OSHA issued a memorandum to regional administrators regarding the enforcement of minimum approach distance requirements in 29 CFR 1910.269 and 1926 Subpart V (see www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=INTERPRETATIONS&p_id=31079). The memorandum had an effective date of July 1, 2017. Readers will recall that concerns about the rising risks of transient over-voltages were the basis for the increased minimum approach distances published by OSHA in 2014. The bottom line is that OSHA has accepted an industry engineering analysis – an IEEE paper titled “Practical Approaches to Reducing Transient Overvoltages Factors for Live Work” that was delivered at IEEE’s 2016 ESMO conference – as a basis for the final guidance of the memorandum. The guidance for enforcement is simple, but it is divided for above and below 72 kV. Following are the choices spelled out in the memorandum.

New Transient Table
The IEEE paper established a new Table A with standard transient multipliers based on voltage. The employer may still calculate their own minimum approach distances utilizing an engineering analysis approved by the standard using transients published in the new Table A.

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David McPeak, CUSP, CET, CHST, CSP, CSSM

Frontline Fundamentals: Human Performance: What Is It and Why Should We Study It?

Please take a few moments to think about the following questions:

  • Should a vice president tell his employees, “I only want new mistakes”?
  • Is telling a 10-year-old baseball pitcher to throw strikes a good way to teach him how to pitch?
  • When is the last time you provided positive reinforcement for safety behavior, or do you consider safe work a part of the job that shouldn’t be praised?
  • How do your frontline workers feel when you say zero injuries is the goal and nothing else is acceptable?
  • Do most of your post-incident corrective actions involve administrative controls such as retraining and targeted observations?
  • Imagine one of your employees rear-ends another vehicle and does $100 in damage to an older-model sedan with high mileage. Another employee does the same thing but hits a new luxury SUV and does $10,000 in damage. Are both vehicle collisions investigated? Do both employees receive the same disciplinary action?
  • Would you spank your child because they spilled their milk? Would that keep them from spilling it again?
  • How does it help someone when you say, “Be safe,” and are you doing it for them or yourself?

Here are two additional questions you should carefully consider, as they are the ultimate test of your safety program’s effectiveness. If your answer to either one is yes, there is room for improvement and an opportunity to add human performance (HP) principles into your program.

  • Do the same kinds of incidents continue to occur at your organization?
  • When incidents happen, are you left in disbelief that they happened, about how they happened and about who they happened to?
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