Tips for Improving Incident Investigation Interviews, Part 2: Contact TimeAssuming you have adequately prepared for conducting incident investigation interviews (see "The Art of Interviewing, Part 1: Preparation" in the January/ February 2007 issue of Incident Prevention), a primary objective for live interviews is to help interviewees reveal the deeper reasons why the incident occurred. The evidence you collect will tell you what happened. In other words, you don't just ask what happened, you interview the people involved to find out why things happened. The following tips can help successful incident investigation interviews: PUT THE PERSON AT EASE This is the most...
The OSHA Code of Federal Regulations (29 CFR 1910.269 Electric Power Generation, Transmission, and Distribution) requires employers to ensure that qualified personnel who perform work on equipment 50 volts or greater verify their knowledge of the regulations on an ongoing basis. To meet this important requirement, NSTAR Electric and Gas Corporation has implemented a highly successful self-service, computer-based learning program.
This feature's title is not a rhetorical question. There really should be an answer-a definitive, widely accepted answer we could all give quickly and consistently. There isn't and we can't, though we try with great confidence. When one of us comes up with something that sounds pretty good, another one of us disagrees.
A successful safety and compliance team member cannot always be the most liked or the most popular, but must always be well respected. They need to be able to talk to senior management, front line supervisors and employees and be open and honest about what needs to be done to ensure employee safety and regulatory compliance.
Previously, we discussed the power of behavioral safety coaching (BSC) to prevent injuries and fatalities in the utilities industry. To this end, we introduced 10 key practical guidelines for creating and maintaining successful BSC as gleaned from three decades of empirical research and 20 years of practical experience with our clients. Once again, here are the 10 guidelines for creating and maintaining an effective BSC process: