Author: Jay Brown

Are You an Active Communicator?

Famed playwright George Bernard Shaw once said that the “single biggest problem in communication is the illusion that it has taken place.” This quote is no better demonstrated than in the classic telephone game I played in my eighth-grade civics class. The teacher would deliver a message in the back of the room to a student, and each student would whisper the message to the next student. The last student to receive the message would stand and deliver the message as he or she heard it. Invariably, the message that last student received would be quite different from the original. I thoroughly...

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